Operations Manager

Job Details


– Supervising and supporting service managers to manage their teams for delivery of high quality and responsive services through effective leadership and performance management. – Quality assurance and Operational compliance in line with our client?s policies and procedures, CQC regulations and safeguarding procedures. – Performance management and continuous improvement against KPIs to deliver high quality service and user outcomes. – Oversight of budgets and spend, driving efficiencies and value for money – Supporting the Director of Operations in the development and planning to deliver the objectives for Operations in line with our client?s 3-year plan. – Maintaining accurate care management systems, including referrals, outcome focused support plans, reviews and measuring customer satisfaction. – Collecting performance data for each service area in a reportable format for the Executive Leadership Team and key stakeholders. – Working with the Head of Governance and Strategy to develop and maintain policy and procedures, in line with organisational requirements or changing legislation. – To maintain, improve and standardise effective reporting processes and escalation protocols, including incidents, safeguarding, Health and Safety. To be successful in the role, you need:- – Proven experience of being a strategic lead across relevant services – A social care or health care qualifications or equivalent training – A proven record of managing and delivering care services – Experience in managing and improving staff performance – Ability to operate with an external audience, engaging and influencing a variety of stakeholders – Experience in budget management – To be proficient in Microsoft Office 365 and CRM systems – Strong interpersonal and relationship building skills – A deep understanding of quality assurance, CQC compliance, person centred and outcome focused practice; safeguarding and risk management. – Excellent teambuilding, communication skills and resilience Applications from D/deaf people are strongly encouraged! The successful candidate will be subject to a DBS Check at an enhanced level. The post is subject to references and checks which are satisfactory to us. Sounds like you? Please apply by comprising a comprehensive CV, including details of 2 referees and a supporting statement (no more than 2 pages) outlining the reasons for your application. This should respond closely to the person specification, showing how you meet the requirements of the role. Applications close 26th July 2019 at 5:00 pm! Interviews will be held on 6th & 7th August 2019.

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Jul 10th, 2019

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